Privacy Policy
1. Introduction
Live Again ("we," "us," or "our"), operated by Goldstein EQ LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our AI memorial companion services.
2. Data We Collect
We may collect the following categories of information:
- Personal Identifiers: Name, email address, and phone number.
- Uploaded Media: Photos, notes, voicemails, letters, and videos you provide to build the AI companion.
- Payment Information: Credit card details and billing address (processed securely via third-party providers).
- Usage Data: Information on how you interact with our services, including device information and access times.
3. How We Use Your Data
We use your data to provide, maintain, and improve our services, including the creation and operation of your AI companion, processing payments, and communicates with you about your account.
4. AI and Uploaded Media Privacy
The media you upload is used exclusively to train and personalize your specific AI companion. We do not sell your personal media or use it to train generic AI models that are accessible to other users outside of your invited family members.
5. SMS/Text Messaging and Opt-Out
By providing your phone number, you consent to receive text messages for service operation. You can opt-out of SMS communications at any time by replying "STOP" to any message you receive from us.
6. Data Sharing and Third Parties
We do not sell your personal data. We share information only with trusted service providers necessary for operation (such as cloud storage, payment processors, and AI infrastructure) who are contractually obligated to protect your data.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with services. You may request the deletion of your data at any time.
8. Data Security
We implement industry-standard security measures, including encryption and secure server protocols, to protect your information from unauthorized access or disclosure.
9. Children Under 18
Our services are not intended for children under 18 without parental consent. We do not knowingly collect personal data from children under 18.
10. Your Rights and Choices
Depending on your location, you may have the right to access, correct, or delete your personal data. Please contact us to exercise these rights.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our site.
12. Contact Us
Goldstein EQ LLC
23805 Edgehill Dr, Beachwood, OH 44122
Email: sam@goldsteineq.com
Phone: (216) 516-1659
Last updated: June 2026